Lost access to workspace

If teammates suddenly lose workspace access, recovery is usually quick when role ownership and invitation state are verified in order.

Immediate Checks

• Confirm the user is signing in with the same email address that received the invite.
• Check whether the invite has expired or was accepted under another account.
• Verify the workspace owner did not revoke role access during cleanup.

Recovery Steps

• Re-send a fresh invite from Owner settings and remove stale pending invites.
• Ask the user to accept from the same browser session used for sign-in.
• If still blocked, capture timestamp and account email before contacting support.